Matt Wilson, General Manager and Partner
Do you think consumers will shop differently this year compared to last?
Consumers are smarter this year. News coverage of the real math behind deals during the stretch from Black Friday to December 24th have demonstrated that earlier shopping in the year will net better values. And retailers should not fear “showrooming” as much as they have in the past. A new Deloitte survey found that smartphone use in a store actually increases the likelihood of customers purchasing items at that store. In fact, roughly half of consumers surveyed said that the use of their smartphone for comparison influenced their decision FOR the store, not against. However, a third of consumers are using a third-party app to do the comparison shopping and general product searches…which has created an arms race for retailers to develop their own “price matching” apps. Good luck!