Tuesday, August 17, 2010

Generation Meld: Mothers and Daughters Swapping Closets.






"Mom, have you seen my red dress?" 

"Er, um, no Ashley...I haven't." Cut to mom shoving worn red dress into dry cleaning bag. 


Mothers and daughters are not only dressing similarly, but they are also swapping wardrobes and they actually enjoy *gasp* shopping together. We're dubbing these women part of Generation Meld: The melding of Gen X moms and their Millennial daughters into one fashion-loving congregation.

A number of factors play into this trend.


Mass marketing and media bombardment
  • Today's generation of moms are among the first to incur the inundation of mass marketing, making them more brand literate and aware of fashion than previous generations
  • Daughters view their mothers as well-versed in fashion and look to them for fashion advice



Celebrity and youth obsessed Culture
  • Evident in the New York Times bestselling book titled How Not to Look Old (aimed at Boomers)
  • Offers style tips to look "Y&H" (young and hip) vs. "OL" (old lady)
  • Women don't want to suffer from "mom jean" humiliation (a la Jessica Simpson)
  • Wearing their daughter's clothing makes them feel young


Trend-inspired mini-me kids outfits


Shopping together is fun!
  • Daughters no longer shy away from the obligatory shopping trip with mom, they enjoy the bonding time
  • Katie Holmes and Suri Cruise as well as Madonna and Lourdes are two examples of celebrity mothers and daughters setting this trend 
  • Not only do Madonna and Lourdes shop together, but they have started their own clothing line
What can retailers do to tap into this trend? Here are a few ideas: 
  • Encourage the relationship between mom + daughter by hosting events, promotions, and sales that embrace them as a team.
  • Tap into mom's need not to feel old by offering age-appropriate, stylish options that look Y&H, not OL. Provide online opportunities to share their experiences. 
  • Showcase "regular" moms + daughters in advertising. 







    Image: Suat Eman/ FreeDigitalPhotos.Net


    Monday, July 19, 2010

    Smart, savvy, and saving money: The New Consumer habits.


    An interesting thing happened on the way through the Great Recession: Consumers got smarter; a whole lot smarter. Oh, don't get me wrong, they were plenty smart to begin with, but their spending habits became so well-thought and calculated in recent years that not only are consumers receiving a financial benefit to their savvy ways, but an emotional benefit as well. Looks like saving money boosts your self-esteem as well as your bottom line. As a result, these new behaviors are expected to remain. 

    The Today Show featured a segment with their resident money guru Jean Chatzky and main man Matt Lauer where the two talked about new behaviors brought about by our country's recent economic struggles. Their learning came from a just-released study called "The New American Pantry Study" released by the Deloitte and Harrison group

    It looks like folks are being smarter with their spending (vs. just reacting to a bad economy) and these new behaviors are expected to stick around. After all, the last time we went through something like this (i.e., the Great Depression) America's good savings behavior lasted about 40 years. 

    So what behaviors are we talking about? Specifically, we are engaging in these 5 ways of saving: 

    • Gratification management. This is the act of "waiting it out" to gain a financial savings on an item. For example: If the Gap has skinny jeans that I want, I don't get them right now at full retail price. I wait until they go on sale. Simple enough. There are plenty of deal-watching websites that can help you do this, too. Of course, there is some risk in the item not being available in the options (size, color, etc.) you want once it goes on sale, or sells out completely prior to a price reduction. 

    • Private label experimentation. Folks seem more willing to give private label items a try. Where they find comparable quality, they will switch from brand name to private label. Where they see a significant decrease in quality, they will remain with the original brand. I call this reverse behavior the "Oreo-effect." Seriously, can ANY private label sandwich cookie taste as good as the original Oreo cookie? I think not. But I digress.

    • Cooking from scratch. This is more than just cooking at home. This is going back to REAL cooking from scratch that mom used to do. Bulk items are the key ingredient (pun-intended). They offer great savings and are long-lasting. 

    • Using loyalty cards more often. New? No. But what is new are the people who are finally adopting the behavior in droves -- men and kids. 

    • Extreme couponing. As the name suggests, this behavior is the act of aggressively pursuing savings online, in-store, and in paper to receive the maximum savings benefit. These coupons are used in conjunction with store promotions to get the most savings possible.

      Bottom line is this: Being smart with money makes people feel good about themselves, and this behavior is expected to stick around for a while. So what can marketers do? Join the bandwagon. Help your consumers be the smart, savvy savers that they want to be by pointing out how your brand helps them save. And then reward them for being loyal. Maybe with some Oreo cookies. 

      Image: FreeDigitalPhotos.net

      Thursday, April 15, 2010

      The New (Healthier?) American Diner

      Healthy dining for Americans has changed over the last few years. "Diet" and "healthy" used to be dirty words conjuring images of bland food and incessant hunger. Today, those words are no longer taboo to consumers, as some people opt for lighter more healthy items without sacrificing taste and hunger. Although when dining out, health may not be consumers' number one priority as cost and the desire for taste satisfaction become major factors. Not only that, but the definition of "healthy" varies for different demographics, carrying more weight with the younger generation as opposed to families with kids. Either way, health seems to be on people's mind as well as creeping on to more menus.


      Healthy - Now vs. Then

      Every consumer has his or her own idea of healthy - everything from incorporating foods with added nutrients into their daily life as well as eating reduced portions or simply paying more attention to labels. Several years ago healthy meant a restrictive diet or eliminating harmful substances (i.e. - sodium) or specific ingredients from a diet. Today though, 25% of women and 17% of men say they are on a diet of some sort, which is down from 31% for women and 22% for men in 2000.


      Dieting is out of style. Healthy eating is in vogue.

      Restaurant and Institutions 2010 New American Diner study asked participants to rank the top descriptions they associate with healthy foods. Here are the top five:
      • 36.7% Fresh ingredients  (vs. frozen)
      • 35.7% Less-processed foods
      • 25.4% Ingredients that offer positive benefits (fiber, whole grains, etc.)
      • 24.1% More vegetables or fruits and less meat
      • 21.7% Less fat

      Jon Miller, director of research and development for El Polo Loco, says they see people who "come in for protein" or for "low-cal and low-fat foods." Miller says that health "has been segmented into many different buckets." Now healthy can mean eating more instead of less - more good-for-you foods and ingredients as opposed to only eating less.


      Healthy Demographic Desires

      These healthy buckets to which Miller refers translate into demographics as well. Consumers' interest in healthy menu items is fairly even between all age groups. Families with young children are the main exception as convenience and cost plays a larger role than health.

      There is a difference between men and women as well:
      • 50% of women and 41% of men are making more healthful choices
      • 47% percent of women vs. 33% of men say seeing nutrition information would likely change what they were going to order.

      I'll Tell You What I Want, What I Really Really Want

      While some consumers say they would change their order if they were made aware of nutrition information on the menu, others want the "bad" stuff even if they are aware of the nutritional value.

      A Mintel Menu Insights survey found that only 20% of diners ranked health as an important factor when ordering dinner. Fifty-one percent actually order what they perceive to be healthy menu items yet 75% said they would like to see more healthy items on the menu. Huh? It makes one wonder -- why aren't consumers putting their mouths where their minds are?

      NPD, a market research group, found that although consumer interest in healthier foods has grown, the most popular foods ordered at restaurants have not changed over the last two decades. In 1984 the top foods ordered were carbonated soft drinks, fries and burgers. Guess what? In 2010 those are still the top three foods ordered out at restaurants.

      Another Mintel study on Health and Nutrition Trends on the Menu, shows one of the main reasons people shy away from healthy food is that the cost of eating healthy is too expensive. A Technomic study found that while over half of consumers are more concerned about their eating habits today compared to a year ago, the recession is adversely affecting their healthy eating behavior.

      • 53% claim they often purchase less helathy foods because they cost less
      • 44% say their budgets prevent them from eating healthier foods

      Regardless of the cost, Mintel Menu Insights found that when consumers look at a menu, 77% said taste was most important followed by 44% saying hunger satisfaction was the most important. Maria Caranfa, director of Mintel Menu Insights, says that "when it comes to dining out, most people are really looking for taste, texture and experience."

      Consumers are increasingly becoming aware of healthy eating and are trying to make a change in that direction. They realize that archaic starvation diets and fads from the past are not equated with health, and better-for-you foods and ingredients are the key to a healthy lifestyle. Despite this newfound awareness, the fettuccini Alfredo may be too tempting compared to the steamed fish and veggies. The good news is this: Younger generations seem to place a higher value on health. Therefore, there is a good chance that healthy eating will become the norm, rather than an afterthought.

      Stay tuned!

      Monday, February 8, 2010

      Meet Your New Healthcare Consumer


      Who are the new healthcare consumers, affectionately known as e-patients? They are men and women of all ages. They are loved ones caring for a sick family member. They are friends helping other friends. They have acid reflux. They have diabetes. They have cancer. And...

      • They want to know their results.
      • They want to know their diagnoses.
      • And they want to know now.

      Ladies and gentlemen, this is participatory medicine, and our cyber journey is just beginning.

      The internet has created a cultural shift that is affecting health care. People have access to a deeper level of information that they didn't five years ago. Not only are they educating themselves, family members and friends, but they are creating connections online through social media and forming online communitites where they can share their stories and experiences with others just like them.

      Here are some interesting stats about the new healthcare consumer:
      • 61% of adults say they look online for health information.
      • About 20% of e-patients turn to the internet and social-networking sites where they can talk to medical experts and other patients.
      • Half of online health inquiries are for someone other than the person searching.
      • Women are more likely to conduct health searches than men.

      Also, the people conducting these online searches are more likely to be younger while those with chronic diseases, who tend to be older, are less likely to go online.

      Some people are taking matters into their own hands using websites like Microsoft's My Health Info and Google Health to enter their lab results and track changes over time (e.g. - blood pressure, cholesterol). In our world of instant gratification, where we receive update alerts every hour on the hour, patients want to educate themselves beyond what the doctors are telling them. Therefore they turn to the internet and social networking sites that allow them to put their own medical data online.

      Don't forget about the power of the mobile device! Blackberries, iPhones and Droids (oh my!) are making health information access even easier, not only for e-patients but for everyone. In September 2009, the Centers for Disease Control developed a text messaging program that you can sign up for to have updates on health topics and health tips sent directly to your phone. In January 2010, the National Library of Medicine released a mobile version of MedlinePlus.gov which is a service that provides health information sent direclty to a mobile device.

      What does this mean for the medical profession? Will doctors become insignifcant? Will the need for doctors phase out, perhaps one day like newspapers or books? Of course not.

      Although people are feeling more empowered, gaining knowledge about health topics and getting confidence to ask their doctors more questions...guess what? The source patients say they trust the most? Their own doctor.


      Image: Yaron Jeroen van Oostrom / FreeDigitalPhotos.net

      Thursday, January 14, 2010

      The Holiday Retail Darling: Online shopping


      Oh, glorious online shopping! How much do we love thee? Well, we love thee to the tune of a 17.7% increase in online sales in the month of December 2009. Growing comfort with online shopping, less than stellar sales and merchandise at the store level, and a winter storm that crippled the East Coast sent shoppers online in record numbers. Furthermore, online retailers are being credited for using social media in a relevant fashion to lure online shoppers into becoming online purchasers. Oh yeah, and don't forget that FREE shipping!

      Speaking of comfort, that's one of the many reasons consumers told us they were going online instead of going to the mall this past holiday season. Here are the top reasons for holiday shopping online:
      • Comfort of shopping from home (some, admittedly in their PJs!)
      • Bigger selection of merchandise
      • User friendly website experience
      • Free shipping
      • Ease of comparison shopping
      • Saves time
      • Better sales
      • Saves "other" money

      Saves "other" money? Yep. Folks told us that they incurred additional costs when they go to stores instead of shopping online. Gas, food and beverages, and unnecessary purchases bought out of temptation rather than true need were at the top of the list of these "other" costs. According to one shopper it's as easy as this:

      "I can just click on the sale section instead of having to weave my way through the stores, and perhaps be tempted to buy other items I don't need."

      It's clear that the online holiday shopping season was a success, but did you know that satisfaction levels of the online shopping experience improved as well? Not only are folks gaining comfort shopping online, but it looks like the customer service experience is gaining traction as well.

      No surprise that Amazon was the big winner in customer satisfaction with a whopping 87% saying they had a good experience with the online retailer. As the good research types at ForeSeeResults pointed out positive customer satisfaction impacts future purchase intent, customer loyalty, market share, and brand image of the retailer. Positive word-of-mouth recommendations are more likely to follow.

      To download a free report, see ForeSee Results Holiday E-Retail Satisfaction 2009.

      [photo credit: Danilo Rizzuti / FreeDigitalPhotos.net]